If it is not what you expected, please contact me by email or phone (see the Contact Me page) and I'll work out a solution with you.
If an item breaks, again please contact me. I am happy to repair (free of charge) where possible, or replace, or refund - whatever you prefer - including any return postage costs.
I take a lot of care with my selection of materials, and with workmanship, but sometimes ... things just happen!